Contact information

Aukya is operated by Shanghai Ziyu Information Technology Co., Ltd.

Company registration number: 91310116MADTX0D182
Registered address: No. 1500 Tingwei Highway, Jinshan District, Shanghai (Shanyang Economic Zone), China
Business email: support@aukya.com
Telephone: +86 176 5865 5324

The registered address above is the company's legal registration address and is not a returns warehouse. For a return, contact support first and use only the authorised return facility stated in the return instructions.

Customer support

Our office hours are 9 am-5 pm EST. We respond to most emails within a business day; if you do not receive a response, please check your spam folder. Please avoid sending duplicate requests because this can delay handling.

For product, order, return or privacy questions, use our Contact Us form or email support@aukya.com. Include your order number when the question concerns an order.

Address: No. 1500 Tingwei Highway, Jinshan District, Shanghai (Shanyang Economic Zone)
Phone: +86 176 5865 5324

Order tracking

Use our Track Your Order page or visit 17TRACK. Carrier scans can take several days to appear after dispatch.

Help centre

Common questions are answered in our FAQs.